Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Collaborate with Engineering and Product Teams to understand customer requirements and provide technical support
• Design and implement innovative solutions to address customer challenges
• Triage and replicate support requests while managing high-volume demand

Required Qualifications

• 1-3 years of experience in client-facing customer success or technical customer success roles
• Hands-on experience with JavaScript and building with SDKs, ideally using React
• 2+ years of experience in Web3 or blockchain technology
• Ability to manage and triage a high volume of customer requests
• Must be based in the Americas to ensure timezone overlap with the team