Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Lead to manage customer issues and requests across the Authenticity Guarantee program.

Key Responsibilities

• Serve as the primary point of contact for triaging customer issues and requests from various sources
• Design and maintain a scalable system to track and manage AG-related issues and requests
• Analyze feedback to identify root causes and lead regular business reviews to deliver actionable insights

Qualifications & Experience

• 5-7 years of experience in customer experience, escalations, or CX operations roles
• Proven ability to work cross-functionally with teams and external service partners
• Strong organizational and systems-thinking skills for building scalable frameworks
• Familiarity with social listening tools, VOC dashboards, or CRM platforms
• Deep passion for improving customer experience and advancing the company's mission