Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members via live chat, email, and phone calls
• Communicate effectively to address questions about products and estate planning
• Proactively identify and report issues encountered by members

Required Qualifications

• Experience in delivering exceptional consumer experiences
• Strong problem-solving skills with a focus on customer satisfaction
• Familiarity with technology tools such as Zendesk and G-Suite
• Self-motivated and able to thrive in a collaborative, fast-paced environment
• Availability to work approximately 25 hours a week, including potential weekend hours