Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support its Hospice Pharmacy Services team.

Key Responsibilities

• Provide phone-based customer support to resolve inquiries and issues
• Develop and maintain productive relationships with callers while managing conversations and providing status updates
• Demonstrate knowledge of healthcare terminology and products/services, ensuring compliance with legal/regulatory requirements

Required Qualifications

• High school diploma or equivalent
• One year or more experience in a remote, call-center setting
• Ability to complete standard and non-standard requests with minimal assistance
• Capability to solve routine problems independently and collaborate with supervisors for complex issues
• Strong organizational skills to prioritize work and meet deadlines