Client Advocate

Job Summary

A company is looking for a Client Advocate to ensure client satisfaction and loyalty through effective service management.

Key Responsibilities

• Act as a liaison for clients, addressing their needs and ensuring timely service delivery
• Manage client satisfaction and engagement, documenting interactions and issues for follow-up
• Provide clients with relevant information and optimize their use of services

Required Qualifications

• College degree or at least 3 years of experience with client accounts
• Strong organizational skills to manage resources effectively
• Ability to work independently while focusing on individual and team goals
• Experience with Microsoft applications, including Excel, and familiarity with CRM systems
• Open to coaching and feedback for personal and professional growth