Customer Success Director

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Manage the global Customer Success team and develop customer experience strategies
• Enhance customer satisfaction, retention, and expansion through data analysis and collaboration
• Monitor customer health and optimize customer journeys to drive product adoption and revenue growth

Required Qualifications

• Minimum 5 years of experience in a customer success leadership role with proven revenue goals
• Experience in a B2B customer success role, particularly in SaaS and software implementation
• Strong understanding of customer segmentation, CSM coverage models, and KPIs
• Proficiency in CRM software and customer success tools, along with advanced Excel skills
• Ability to thrive in a fast-paced environment and demonstrate effective project management skills