Technical Support Specialist - NC

Job Summary

A company is looking for a Technical Support Specialist to assist with resolving issues related to installation and service orders.

Key Responsibilities

• Maintain data integrity of inventory systems and handle customer record assignments for fiber orders
• Respond to service queues and assist technicians and business partners via phone and chat
• Participate in specialized tasks and stay informed about departmental methods and procedures

Required Qualifications

• Must reside in North Carolina
• High School Diploma/GED or equivalent experience; vocational training in a related field preferred
• One to two years of telecommunications experience or related network fundamentals
• Fluent skills in Excel, including building spreadsheets and using macros
• Working knowledge of technical requirements associated with service offerings, such as FTTP and VOIP