Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success & Account Manager who will manage key accounts throughout their lifecycle and drive customer satisfaction and growth.

Key Responsibilities

• Manage a portfolio of strategic accounts, building relationships with stakeholders and driving product adoption
• Identify and execute upsell and cross-sell opportunities while monitoring account health metrics
• Lead onboarding for new customers and collaborate with teams to enhance the customer experience

Required Qualifications

• 8+ years of experience in Customer Success, Account Management, or Client Partner roles in a B2B SaaS environment
• Proven ability to grow revenue from existing customer accounts through strategic initiatives
• Strong technical fluency with the ability to translate product value into business outcomes
• Highly organized and metrics-driven, capable of managing multiple priorities in a fast-paced environment
• Proactive mindset with a focus on anticipating customer needs and addressing risks early