Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to assist clients with implementing solutions and resolving technical issues.

Key Responsibilities

• Assist clients in implementing solutions and resolving technical issues
• Ensure smooth communication between users and the product team
• Provide thoughtful solutions by identifying underlying issues

Required Qualifications

• Fluent in Russian and English, with strong written and spoken skills
• At least 2 years of experience in a similar technical support role
• Solid understanding of web technologies, with bonus points for product development or coding experience
• Proactive and reliable, with a structured approach to work
• Experience managing a team is preferred