Technology Support Associate

Job Summary

A company is looking for a T3 Technology Support Associate I to provide exceptional service and support to internal and external customers.

Key Responsibilities

• Deliver excellent customer service through various channels, including telephone, chat, and email
• Establish and maintain professional relationships with customers and collaborate with co-workers to meet departmental goals
• Utilize product knowledge to provide technical support and troubleshoot the T3 Platform for customers

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• No specific licenses required
• Ability to read and comprehend both basic and complex communications
• Proficiency in English for effective communication
• Passion for helping others and a strong work ethic