Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive success, retention, and growth within its customer base.

Key Responsibilities

• Act as a strategic advisor and advocate for customers, ensuring they achieve meaningful outcomes from the platform
• Lead renewals, drive platform adoption, and identify new growth opportunities
• Build trusted, lasting partnerships with customers through collaboration with internal teams

Required Qualifications

• Extensive experience in Customer Success, Account Management, or similar roles in a SaaS environment
• Strong commercial acumen with experience in leading renewal conversations
• Familiarity with Customer Experience (CX), UX research, and product design lifecycles
• 2-4 years of experience leading a Customer Success Team for Fortune 500 or larger enterprise businesses
• Familiarity with tools such as Salesforce and Planhat is a bonus