Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Sales organization.

Key Responsibilities:

• Drive retention, renewals, and growth among customer accounts by understanding their business needs
• Act as a trusted partner for customers regarding YubiKey deployment and related matters
• Collaborate with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities

Required Qualifications:

• 3+ years of customer success or account management experience
• Experience with complex, multi-divisional, and multi-geographical customers
• Proven track record in a customer-facing role
• Strong project management skills with the ability to manage multiple tasks
• Willingness to learn basic technical terminology in Identity Access Management and Authentication