Bilingual Customer Care Analyst

Job Summary

A company is looking for a Bilingual Customer Care Analyst to provide exceptional service in a remote setting.

Key Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center, addressing complex and emotionally sensitive situations
• Support customers with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Manage multiple systems while resolving inquiries accurately and meeting productivity and quality goals

Required Qualifications, Training, and Education

• Experience in a customer service or contact center environment is preferred
• Ability to work remotely with access to high-speed internet
• Basic understanding of life and health insurance products and terminology is preferred
• Willingness to actively participate in team huddles and engage with colleagues
• Must not require sponsorship for employment now or in the future