Support Tools Administrator

Job Summary

A company is looking for a Support Tools Administrator.

Key Responsibilities

• Design and maintain the player support portal to align with company initiatives
• Facilitate testing and deployment of new systems to meet business needs
• Collaborate with development teams to implement solutions for operational challenges

Required Qualifications

• 3+ years of experience as a CRM administrator in player/customer support
• 2+ years of experience in business process analysis and system design
• Experience in process analysis and optimization
• Strong understanding of CRM best practices and data reporting
• Ability to work collaboratively with diverse teams and stakeholders