Technical Support Associate

Job Summary

A company is looking for a Technical Support Associate to provide technical assistance and support to users of their platform.

Key Responsibilities

• Investigate and resolve technical support requests related to bugs, data discrepancies, and platform behavior
• Document and escalate confirmed software bugs with detailed context for engineering teams
• Collaborate with cross-functional teams to ensure timely resolution of complex issues and improve support processes

Required Qualifications

• 1+ year of experience in technical support, product operations, QA, or a similar role
• Bachelor's degree (STEM or technical majors preferred but not required)
• Familiarity with APIs, browser dev tools, and general debugging techniques
• Experience with tools like Intercom, Zendesk, and JIRA is a plus
• Bonus: Experience in veterinary, medical, or healthcare software environments