Customer Experience Specialist

Job Summary

A company is looking for a Customer Care Associate (Part-Time).

Key Responsibilities

• Respond promptly to support requests and ensure member needs are understood
• Accurately answer questions regarding membership and content
• Troubleshoot and document bugs, collaborating with the engineering team

Required Qualifications

• 1+ years of experience in a customer-facing role
• Tech-savvy and detail-oriented
• Familiarity with Zendesk or similar customer support software is a plus
• Ability to adapt in a fast-moving environment
• Willingness to flex hours during high-volume periods