Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide exceptional support and solutions for customers' technical inquiries.

Key Responsibilities

• Develop expertise in company technology and serve as the primary contact for customer inquiries
• Identify solutions for challenging technical questions and manage customer issues from start to finish
• Contribute to the knowledge base and assist customers with product configuration and administration

Required Qualifications

• A technical degree (CS, IT, IS, or related field) or 2+ years of experience in SaaS Technical Support
• Proven ability to deliver superior customer service and manage case escalations
• Proficiency in Microsoft Office and Windows, along with remote access tools
• Ability to analyze software performance in SaaS and on-premise environments
• Strong organizational and time management skills