Remote Customer Service Agent

Job Summary

A company is looking for an Inbound Customer Service Agent (Remote).

Key Responsibilities

• Provide product information, registration support, and resolve customer inquiries related to service, parts, and delivery
• Utilize multiple systems to drive owner-focused solutions for customer issues via calls, emails, and chats
• Create and update owner records, provide feedback to improve training processes, and adhere to safety policies

Required Qualifications

• One year of relevant experience in a customer service or sales environment
• Ability to research, analyze data, and make sound decisions on escalated issues
• Familiarity with web-based systems and proficiency in navigating multiple applications
• Strong initiative and follow-through to resolve customer issues effectively
• Computer skills including MS Office Suite