Oklahoma Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Manage policy-related tasks including billing, member information updates, and policy terminations
• Provide accurate information on benefits, assist with prior authorizations, and conduct provider contact research
• Handle claims inquiries, status updates, and assist with claims reconsideration requests

Required Qualifications

• High School Diploma or GED required
• Minimum of 2 years of experience in claims examination, health insurance, customer service, or medical office
• Proven experience in customer service related to claims processing or billing
• Comprehensive knowledge of medical terminology and ICD-9/ICD-10 coding
• Must pass a criminal background check