Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for its Elements and Figshare products.

Key Responsibilities

• Deliver high-quality technical support for Figshare and Elements users
• Triage support tickets, troubleshoot issues, and communicate with users throughout the ticket lifecycle
• Contribute to a shared knowledge base by maintaining documentation and assisting with onboarding efforts

Required Qualifications

• Experience providing customer support in a SaaS or technical environment
• Familiarity with relational databases and structured data formats
• Comfortable using command-line tools and navigating Linux-based systems
• Ability to work independently in a collaborative team environment
• Knowledge of the academic research ecosystem is a plus