Billing Resolution Advocate

Job Summary

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

• Investigate, analyze, negotiate, and resolve consumer and commercial billing issues and complaints
• Identify solutions for billing issues and present resolution options to customers
• Negotiate and authorize billing settlements within established limits and adjust customer accounts

Required Qualifications

• Experience in billing issue resolution and customer service
• Proficiency in negotiation and conflict resolution
• Ability to analyze and document billing issues effectively
• Familiarity with consumer and commercial billing practices
• High school diploma or equivalent; relevant experience may substitute for education