Client Success Associate

Job Summary

A company is looking for a Client Success Associate (6-Month Contract).

Key Responsibilities

• Manage a book of Small and Medium size Businesses (SMB) through a pooled support inbox
• Standardize and maintain client success team playbooks, templates, and documentation
• Coordinate day-to-day client activities, including reporting requests and hosting client meetings

Required Qualifications

• 2-4 years of experience in customer or client success, account management, or operations
• Passion for healthcare, telehealth, and/or startups
• Experience managing a high volume of clients in a digital health company
• Familiarity with Salesforce, Looker, or Microsoft suite
• Strong project management and organizational skills