Mid-Market Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager to manage a portfolio of mid-market accounts and support district leaders in achieving their goals.

Key Responsibilities

• Manage a portfolio of mid-market accounts and build partnership plans to achieve client goals
• Leverage data and customer insights to drive product adoption, renewal, and expansion
• Ensure clients receive necessary support throughout the Customer Journey and collaborate with the Professional Learning team

Required Qualifications

• 3+ years of experience managing accounts in the EdTech sector
• Proven ability to drive revenue through growth, retention, and expansion
• Experience in client success planning and understanding client goals
• Strong product knowledge and regional expertise
• Experience with Gainsight and Salesforce (SFDC) is a plus