Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Health Plans.

Key Responsibilities:

• Build a strong foundation for serving national and regional health plans and their business lines
• Own the entire post-sales lifecycle for health plan clients, including onboarding, engagement, and renewal
• Act as a trusted advisor to senior stakeholders, translating client goals into strategic plans

Required Qualifications:

• 6+ years of client-facing experience in health tech, preferably with enterprise health plans or health systems
• Proven experience building relationships across health plan organizational structures
• Strong understanding of payer dynamics, including ASO vs fully insured models
• Track record of launching and operationalizing new client verticals in a fast-paced environment
• Analytical skills to interpret data and drive actionable insights