Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst to provide support in a remote environment.

Key Responsibilities

• Provide exceptional service by handling back-to-back inbound calls in a high-volume contact center
• Support customers through complex and emotionally sensitive situations with empathy and professionalism
• Manage multiple systems while resolving inquiries accurately and meeting productivity and quality goals

Required Qualifications

• Experience in a customer service or contact center environment
• Ability to work remotely with a high-speed internet connection
• Basic understanding of life and health insurance products and terminology
• Tech-savvy with the ability to navigate multiple systems effectively
• Willingness to actively participate in team huddles and engage with colleagues