Provider Services Representative

Job Summary

A company is looking for a Provider Services Representative I.

Key Responsibilities

• Answer telephone inquiries and maintain required metrics, including call quality standards
• Utilize knowledge of policies, procedures, benefits, claims, and eligibility to respond to provider inquiries
• Establish and maintain relationships with internal and external customers to resolve inquiries and problems

Required Qualifications

• High School Degree or equivalent
• One (1) year of Customer Service/Call Center experience
• Strong typing and computer skills
• Excellent telephone skills
• Working knowledge of medical terminology