Job Summary
A company is looking for a Senior Manager, AI Support Enablement.
Key Responsibilities:
- Define and execute the roadmap for AI-powered support experiences, including chatbot and agent assist tools
- Collaborate with Product, Engineering, and AI teams to implement intelligent automation for improved customer resolution
- Lead testing and experimentation efforts to validate new concepts and optimize support experiences
Required Qualifications:
- 7+ years of experience in product operations, platform management, or CX technology in customer service environments
- Proven success in implementing Generative AI and LLM-based solutions
- Deep expertise in self-service and agent-assist systems
- Strong strategic thinking and ability to connect customer needs with business objectives
- Demonstrated ability to lead cross-functional collaboration
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