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Senior Manager of AI Support

8/5/2025

No location specified

Job Summary

A company is looking for a Senior Manager, AI Support Enablement.

Key Responsibilities:
  • Define and execute the roadmap for AI-powered support experiences, including chatbot and agent assist tools
  • Collaborate with Product, Engineering, and AI teams to implement intelligent automation for improved customer resolution
  • Lead testing and experimentation efforts to validate new concepts and optimize support experiences
Required Qualifications:
  • 7+ years of experience in product operations, platform management, or CX technology in customer service environments
  • Proven success in implementing Generative AI and LLM-based solutions
  • Deep expertise in self-service and agent-assist systems
  • Strong strategic thinking and ability to connect customer needs with business objectives
  • Demonstrated ability to lead cross-functional collaboration

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