Customer Support Specialist

Job Summary

A company is looking for a Solution Specialist to address customer product inquiries and resolve technical issues.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, resolving concerns related to product installation and operation
• Document customer information and recurring issues to support product quality and development
• Collaborate with various departments to enhance customer experience and propose process improvements

Required Qualifications

• High School Diploma or GED
• Experience in customer service
• Technical knowledge of electro/mechanical equipment or software applications
• Ability to adapt messaging for different communication mediums
• Willingness to participate in ongoing learning and development opportunities