Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive retention and growth among new customers.

Key Responsibilities

• Virtually train and onboard new and existing customers
• Proactively reach out to high-potential new customers
• Identify expansion opportunities and upsell customers

Required Qualifications

• At least one year of experience in a B2B SaaS customer success role
• Preference for candidates with frontline sales experience or experience with CRM platforms
• Experience working in a startup, ideally in a remote environment
• Physically based in the U.S. and proficient in English
• Ability to build rapport with customers quickly