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Remote Auto Uptime Advocate

8/15/2025

Remote

Job Summary

A company is looking for an Auto Uptime Advocate to assist dealers with orders, products, and services remotely.

Key Responsibilities
  • Interact with internal client departments and dealerships via phone, email, and case management software
  • Manage and update cases on part orders and dealer order records
  • Provide timely solutions through various communication channels while maintaining a positive attitude
Required Qualifications
  • High school diploma or equivalent with 8+ years of technical truck/automotive and direct customer service experience, or an Associate degree with 6+ years, or a Bachelor's degree with 4+ years
  • Familiarity with various work processes through job-related training and experience
  • Ability to work shifts between Monday to Friday, 8 a.m. - 9 p.m. and Saturday, 8 a.m. - 4 p.m. Eastern time
  • Reliable internet access and a distraction-free work environment
  • Basic automotive knowledge and case handling experience

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