Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to handle customer inquiries and support for assigned product lines.

Key Responsibilities

• Perform customer service tasks to ensure consumer satisfaction
• Achieve call center standards for quality and promote the business
• Process reports in accordance with established procedures and provide assistance via phone and email

Required Qualifications

• High School diploma required
• 3 years of professional customer service experience, preferably in phone support
• Experience with customer interviewing techniques related to product support preferred
• Computer literacy with experience in Microsoft Word and Excel
• Ability to work independently and manage a high volume of calls