CRO Subject Matter Expert

Job Summary

A company is looking for a Director - Contract Research Organization (CRO) SME (Customer Success).

Key Responsibilities

• Serve as the senior CRO SME during customer onboarding and implementation of the platform and analytics solutions
• Guide clients in optimizing clinical data workflows and ensure platform configuration aligns with clinical operations
• Support business development by contributing to client pitches, conducting product demonstrations, and representing the company at industry events

Required Qualifications

• Bachelor's or Master's degree in Life Sciences, Clinical Research, Health Informatics, or a related field
• 12+ years of clinical trial experience, with 8+ years in Clinical Data Management and customer-facing roles
• Strong knowledge of the clinical data lifecycle and end-to-end CRO workflows
• Familiarity with clinical data programming logic and workflows
• Prior exposure to SAS, R, SQL, or Python in a clinical setting