Platform Support Specialist

Job Summary

A company is looking for a Platform Support Specialist to provide customer support for creators and talent representatives using its technology platforms.

Key Responsibilities

• Provide timely and accurate customer support via email, phone, and chat
• Assist creators with account authentication and lead onboarding sessions
• Investigate and document technical issues for the development team

Required Qualifications

• 3+ years of customer service or tech support experience
• Familiarity with Intercom and basic knowledge of Jira, Miro, or Figma
• Proven track record of delivering outstanding customer service
• Proactive approach to problem-solving and managing multiple priorities
• A collaborative team player eager to support platform growth