Manager of Major Accounts

Job Summary

A company is looking for a Manager, Customer Success, Major Accounts.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers focused on driving success within Major accounts
• Oversee Gainsight adoption and leverage data insights to manage churn risk and customer behaviors
• Collaborate with account teams to develop strategic success plans aligned with business objectives

Required Qualifications

• 5+ years of client-facing work experience in customer success or related fields
• 1-3 years of experience building and leading high-performing Enterprise teams
• Proven track record of delivering business targets and quotas
• Ability to manage influence through persuasion and negotiation