Customer Retention Supervisor

Job Summary

A company is looking for a Customer Retention Supervisor (Remote).

Key Responsibilities

• Supervise a team of Customer Retention Call Center Representatives, including performance appraisal and monitoring
• Handle escalated calls and act as a liaison for customer service resolutions between departments
• Oversee metrics reporting and maintain documentation for coaching, development, and disciplinary actions

Required Qualifications

• High school diploma or equivalent; some college preferred
• At least 2 years of combined supervisory and retention experience
• Experience in life and/or health insurance preferred
• Advanced PC skills with proficiency in Microsoft Office products
• Ability to maintain confidentiality and make independent decisions