Customer Success Program Analyst

Job Summary

A company is looking for a Customer Success Sr. Program Analyst.

Key Responsibilities

• Develop and execute strategic plans for the evolution of Client Success platforms and processes
• Engage with stakeholders to facilitate communication and address concerns
• Implement quality control processes and regularly report on program status and KPIs

Required Qualifications

• Minimum Bachelor's degree and five years of experience in managing technology platforms
• Experience with Totango and Salesforce is a plus
• Ability to lead and motivate cross-functional teams
• Familiarity with project management methodologies and tools
• Adaptability to thrive in a dynamic environment