Entry-Level IT Support Technician

Job Summary

A company is looking for a Tier I Support Technician.

Key Responsibilities

• Provide first-level technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve basic hardware, software, and connectivity issues
• Assist with user account setup and routine IT operations under supervision

Required Qualifications

• Associate degree in Information Technology or related field, or equivalent experience preferred
• 1-2 years of experience in a technical support or help desk role preferred
• Familiarity with Windows and macOS environments
• Exposure to Office 365 and Active Directory is a plus
• Preferred certifications include CompTIA A+ and Microsoft 365 Certified: Fundamentals