Service Desk Analyst

Job Summary

A company is looking for a Service Desk Level 2 Analyst to provide technical support and resolve complex IT issues.

Key Responsibilities

• Provide second-level support for complex technical issues related to various devices and systems
• Troubleshoot and resolve technical incidents, escalating unresolved issues as necessary
• Collaborate with IT departments to improve service delivery and ensure timely resolution of service desk issues

Required Qualifications

• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• 2-4 years of experience in a technical support role, with at least 1 year in a service desk environment
• Proficiency with Microsoft Office Suite, Windows operating systems, and advanced network troubleshooting
• Preferred certifications include CompTIA A+ and Microsoft 365 Certified: Fundamentals
• Experience with remote support tools and technologies is a plus