Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide support and resolve customer issues related to pharmacy care.

Key Responsibilities

• Serve as a Subject Matter Expert (SME) for team members in an inbound call center environment
• Handle escalated calls and resolve complex customer issues efficiently
• Guide and educate customers on prescription benefits and related inquiries

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 1+ years of experience in a Customer Service Representative role or similar setting
• Familiarity with computer applications and ability to learn new systems
• Ability to attend 4 weeks of training with 100% attendance