Texas Licensed Contact Center Manager

Job Summary

A company is looking for a Sr. Manager Administrator Contact Center - Remote.

Key Responsibilities

• Lead and develop interrelationships between the Contact Center and other departments
• Establish and manage center operating budget and performance metrics for continuous improvement
• Provide coaching, counseling, and professional development for Contact Center staff

Required Qualifications

• College level work and comparable experience accepted in lieu of degree on a year-for-year basis
• 5+ years of progressive contact center management experience in a 24 x 7 operation
• Demonstrated track record of solid leadership skills and strategic initiative execution
• Experience in a strategic leadership or operations management role