Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide support to its customers.

Key Responsibilities

• Serve as a resource for current and prospective customers, providing assistance via phone, live chat, and email
• Share tips and best practices to empower customers in using the software effectively
• Collaborate with various internal teams to resolve escalated customer issues and contribute to the Customer Help Center

Required Qualifications

• 2+ years of experience in customer-facing roles, such as technical support or hospitality
• Familiarity with customer support channels, including phone, chat, and email; experience with Salesforce/Jira is a plus
• Experience troubleshooting technical software and providing creative solutions
• Ability to work independently and manage multiple tasks efficiently
• Willingness to work shifts from 8-5 AM or 11-8 PM EST, with some flexibility for evenings/weekends