Contact Center Team Lead

Job Summary

A company is looking for a Contact Center Team Lead to manage and support a remote team in enhancing client services.

Key Responsibilities

• Coaches and trains contact center team members
• Schedules and attends meetings, documenting minutes and notes
• Assists in developing business processes and managing daily operations

Required Qualifications

• Four or more years of call center experience
• Experience with Microsoft Office Suite tools
• Positive disposition and interpersonal skills
• Proficient with office equipment and business solutions software
• Ability to work independently and manage multiple tasks