Kinetic Repair Specialist

Job Summary

A company is looking for a Kinetic Repair Specialist II.

Key Responsibilities

• Handle escalations and troubleshoot complex internet, voice, and data problems
• Verify equipment issues and coordinate with relevant departments for resolution
• Establish and maintain effective customer relationships to ensure high satisfaction and first call resolution

Required Qualifications

• High School diploma or equivalent with 4+ years of experience, including 3+ years in a related role
• 1-2 years of technical troubleshooting experience in data and voice
• Strong customer service experience with a focus on first call resolution
• Ability to work in a fast-paced, structured environment and manage escalated interactions
• High degree of technical aptitude and ability to multitask between multiple tools and systems