Student Support Specialist

Job Summary

A company is looking for a Student Support Specialist I.

Key Responsibilities

• Provide exceptional service to students by addressing inquiries and guiding them to appropriate resources
• Deliver support services via e-mail, text, telephone, or online chat while maintaining availability for inbound calls
• Assist student service areas and maintain detailed records of communications in student files

Required Qualifications, Training, and Education

• High School Diploma or equivalent required; Associate degree preferred
• Knowledge of university guidelines, academic terminology, and basic computer processes
• Familiarity with Microsoft Office applications, including Word and Excel
• Ability to manage time effectively and perform critical thinking
• Experience in providing support services in an academic setting is preferred