Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their global Client Experience team.

Key Responsibilities

• Provide high-quality Level 2 technical support via email, chat, and video calls
• Diagnose and troubleshoot advanced technical issues, especially those involving SSO, APIs, and external integrations
• Reproduce client-reported bugs, document reproduction steps, and escalate to engineering when needed

Required Qualifications

• 3+ years in a SaaS technical support or engineering support role
• Experience with APIs, webhooks, FTP file feeds, and SSO authentication troubleshooting
• Hands-on use of tools such as HAR files, browser DevTools, Postman, or DataDog
• Proven ability to investigate and reproduce bugs using test environments and internal tooling
• Professional fluency in English (written and spoken)