Parcel Experience Specialist

Job Summary

A company is looking for a Parcel Experience Specialist to optimize parcel operations and enhance customer experience.

Key Responsibilities

• Serve as the strategic owner for assigned brands, ensuring exceptional customer experiences and loyalty
• Collaborate with internal teams to troubleshoot issues impacting customer experience and drive process improvements
• Analyze parcel cost and service performance data to identify trends and opportunities for cost savings

Required Qualifications

• 3-6 years of experience in customer service, logistics, or operations-focused environments
• Bachelor's Degree in Supply Chain, Business, Data Science, or a related field preferred
• Strong analytical skills with experience in BI tools (e.g., Domo, Tableau, PowerBI) and proficiency in Excel
• Proven ability to synthesize operational data into actionable insights for business decisions
• Familiarity with parcel operations and carriers is a strong plus