Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center.

Key Responsibilities

• Supervises daily workflows of contact center staff to meet performance goals
• Monitors and analyzes service and productivity metrics to ensure quality and satisfaction
• Conducts training and performance evaluations for staff, fostering a positive work environment

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum of 4 years of relevant experience required
• Experience in a leadership role in a large team setting
• Proficiency in computer software, including Microsoft Office
• Any relevant education, certifications, and/or work experience may be considered