Inbound Retention Specialist

Job Summary

A company is looking for a Weekend Team - Inbound Retention Specialist.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers while managing inbound phone queues
• Show clients the value of advertising through performance metrics and handle escalated issues

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Strong time management and organizational skills
• Ability to handle tough conversations professionally and adapt quickly to client needs