Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist, Remote from North America.

Key Responsibilities:

• Identify, investigate, escalate, and advise customers on their questions and concerns
• Work closely with the global support team to efficiently resolve customer issues
• Manage time effectively and prioritize workload while adapting to changes

Qualifications:

• Experience in a SaaS B2B customer support role is a plus
• Technical aptitude
• Strong curiosity to investigate issues and empathy to build positive customer experiences
• Ability to multi-task across different tools and platforms
• Willingness to collaborate with multiple teams in a remote/hybrid environment