Pharmacy Contact Center Supervisor

Job Summary

A company is looking for a Supervisor of the Pharmacy Contact Center.

Key Responsibilities

• Provide day-to-day supervision and support for pharmacy contact center representatives
• Collaborate with Workforce Planning to manage staffing and optimize team productivity
• Monitor performance metrics and support action plans for improvement

Required Qualifications

• Bachelor's degree preferred or equivalent work experience
• Nationally Certified Pharmacy Technician preferred
• 2-4 years of experience in a healthcare contact center or pharmacy operations
• Proven ability to coach and motivate frontline team members
• Familiarity with pharmacy claims, PBM systems, and HIPAA/privacy requirements preferred